43700 Privacy Policy — Protecting the Personal Information of Malaysian Users
This policy describes how 43700 collects, uses, stores, and protects your personal information. By using our platform, you agree to the data protection practices set out in this document.
Effective date: 1 January 2026. Applicable to all 43700 users in Malaysia.
1. Information Collected by This Platform
43700 collects certain categories of information to ensure the platform runs smoothly and delivers a secure experience for users in Malaysia. The information collected includes:
Personal account information
During registration, you provide your full name, date of birth, phone number, email address, and identification details. This information is used for identity verification, important communications, and transaction processing. 43700 does not store credit card numbers directly — all payments are processed through secure payment providers.
Device & browser information
We automatically collect technical information when you access the platform, including device type, operating system, web browser, IP address, and screen resolution. This data is used to optimise platform performance across different devices, particularly for mobile users in Malaysia.
Local payment information
When you make a deposit or withdrawal in MYR (RM) via TNG eWallet, DuitNow, or FPX, we retain a record of the transaction (date, amount, method) but does not store login credentials your payment account. Transaction records are retained for compliance and dispute resolution purposes.
2. How we use your information
43700 uses the information collected for legitimate platform operation and service processing purposes. The following are the primary purposes for which user data is used:
- Identity verification & account security — ensuring that only the verified account holder can access and transact
- Deposit & withdrawal processing — processes MYR transactions with local payment providers
- Customer support — enabling our team to resolve enquiries and technical issues more effectively
- Service communications — sending important notifications about your account, transactions, policy changes, and relevant offers
- Platform improvement — analysing usage patterns to improve the mobile user experience
- Legal compliance — meeting applicable record-keeping and compliance requirements
What we do NOT do with your data
- We do not sell your personal information to third parties for marketing purposes
- Does not share account information with external entities without consent or legal requirement
- Your data will not be used to build financial risk profiles outside of the 43700 platform
- Employees are not permitted to access users' personal data without a legitimate work-related need
3. Cookies & platform activity tracking
43700 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. Cookies are small data files stored on your device when you browse the platform.
Types of cookies used
- Session cookies — deleted when you close your browser; used to maintain your login status during an active session
- Preference cookies — saving your language and display preferences for future visits
- Analytics cookies — collects aggregated data on how users interact with pages for platform improvement purposes
- Security cookies — helping detect suspicious login activity and protect your account
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the 43700 platform, including the ability to stay logged in. We do not use third-party cookies for targeted advertising.
All modern browsers allow you to:
- Clear all saved cookies
- Block new cookies
- Accept cookies for specific sites only
- Set a prompt before cookies are saved
4. Data Storage, Security & Sharing
Security measures in place
43700 implements multiple layers of protection for user data:
- Data encryption in transit using secure protocols
- Passwords stored in an irreversible hashed format
- Continuous monitoring for unusual account activity
- Two-factor authentication is available for an added layer of security
Third-party sharing
43700 only shares user information in limited circumstances: with payment providers (TNG, banks) to process MYR transactions; with contracted technical service providers bound by confidentiality agreements; and with authorities when required by law. All such sharing is minimal and purpose-specific — your data is never sold or shared for third-party commercial purposes.
Data retention period
Active account information is retained for the duration of your membership. Financial transaction records are kept for a minimum of 5 years in line with standard compliance requirements. Once an account is officially closed, personal data will be deleted or anonymised within 90 days, unless a longer retention period is required by law.
5. Your rights over personal information
As a 43700 user, you have several rights regarding the personal information stored by this platform:
Right of access & review
You may request a copy of the personal information we hold about you at any time. Requests can be submitted through 43700 customer support, and we will fulfil them within 14 business days.
Right to rectification
If any of your personal information is inaccurate or outdated, you can update it via your account profile page or by contacting our support team. Corrections will be applied as promptly as possible, subject to identity verification requirements.
Right to erasure
You may request deletion of your personal data by closing your 43700 account. We will delete or anonymise the data within 90 days, except for records that must be retained due to legal requirements or unresolved pending disputes.
6. Policy Changes & How to Contact Us
Changes to This Privacy Policy
43700 reserves the right to update this Privacy Policy from time to time to reflect changes in data handling practices, legal requirements, or platform improvements. Users will be notified of any material changes via their registered email or in-platform notification at least 7 days before the effective date.
Continued use of the 43700 platform after the effective date constitutes acceptance of the latest version of the Privacy Policy. The current version will always be available on the website with a clearly displayed update date.
Contact us about data privacy
If you have any questions, concerns, or wish to exercise your personal data rights, you can reach the 43700 team via:
- Privacy email: [email protected]
- Live support: 24/7 live chat from within the platform after logging in
- FAQ: View FAQ page for an immediate response
We are committed to responding to privacy-related enquiries within 5 business days.
Still have questions about your data privacy?
The 43700 support team is ready to help. Visit our FAQ page or log in to manage your account privacy settings directly.